if the use in Point of Sale machine is the heart of a restaurant
process, the point-of-sale system is the impartent. The ability to many orders
and process payments efficiently and reliably is crucial to successfully running
a business. But for many restaurant operators, the POINT OF SALE system is a patchwork of hardware and software
from different vendors.
The card reader may be from one provider, while the
touch screen system is from someone else. The Point of Sale machine is from a different provider than the
first two pieces of device, while the software is from still another. Even
those operators who start out with the best of intentions may find themselves coping
with a variety of software and hardware products.
As items need to be replaced or repaired, the business owner may simply choose
to purchase the cheapest or most easily accessible replacement, regardless of
manufacturer or compatibility with the existing system.
As anyone who has tried
to run Microsoft Office on a Mac knows, working with incompatible products
leads to slower running times and massive frustration. Hotels operators with
small staffs and tight profit margins may find themselves acting as their own
IT person. And when dealing with a variety of vendors, it’s easy for providers
to claim the mistake is the result of another company’s product.“When you buy
software from one vendor and hardware from another, and something goes wrong,
there will always be an element of finger pointing,”
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